3 early lessons
We learned early to remember that:
1-things are almost never going as planned for the customer on party day.
2-the customer is having a stressful day in many cases so don’t take their mood personally; try to be helpful.
3-people are always grateful when you can occupy the kids for a chunk of time (so they don’t have to).
our style
In 1993 we changed the way children’s parties were entertained. Instead of the typical performer standing in front of seated kids and doing a prepared act, we walked in and interacted with them. Our performers didn’t ask for everyone to be seated, we challenged ourselves to grab their attention while they were on their feet. Audiences had the option to walk away, but we kept them there. We offered kids a hip entertainer who can relate to them and listen and respond to them. If kids were sitting down, we got them up and played with them. Many companies since have tried to emulate our experience by being more upbeat, but it takes more than just imitation to create a genuine experience, you have to have charisma, patience and the ability to listen and be genuine.